Customer & Partner Portals: When Self-Service Pays Off
Every time a customer emails to ask “where’s my order?” or a partner calls for a document they should be
Business Systems Insights
Digital Transformation Without the Buzzword: A Practical Path
“Digital transformation” has been said so many times, by so many people selling so many different things, that it has
Breaking Down Data Silos: The Case for Systems Integration
Most businesses don’t have a data problem — they have a data silo problem. The information exists; it’s just trapped
CRM That People Actually Use: Beyond the Software Purchase
Companies buy CRM systems expecting a single, trustworthy view of every customer. What many get instead is expensive shelfware —
ERP Implementation: Why Projects Fail (and How to De-Risk Yours)
ERP implementations have a reputation, and it is not a good one: over budget, over time, and underwhelming at the